Protect the brands you love
Our UK customer support team is on hand to help you with any questions you have about your policy or cover.
To start a conversation, use the chat widget in the bottom right corner of your screen. We're available Monday to Friday, 9am to 5pm and sometimes outside of those hours too. If you're in a rush or need to step away, just set your email in the chat and we can continue the conversation via email.
We're sorry to hear that you've experienced a loss.
A full description of the claims process is detailed towards the bottom of your policy schedule. The schedule can be found in your welcome email and is also available in your account. Contact us if you are struggling to find it.
Our aim is to provide a first-class service, however, if things haven't worked out as you wish and need to register a complaint, please contact us in writing (so that we can keep a proper record) and we'll assign a Complaints Manager to work with you to resolve the issue;
FAO Complaints Manager
Voli Limited t/as Firstfix.co
2nd Floor Northgate House
Upper Borough Walls
Bath
BA1 1RG
Or by email at [email protected]
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: http://www.financial-ombudsman.org.uk/
Our full complaints procedure is detailed over here.
Very easy to navigate on the webpage and super easy to buy cover, no hundreds of questions, literally took me around 10 minutes.
