Terms & Conditions

This document details our services and our arrangements for dealing with Your insurance. Please read it carefully and retain a copy for Your records.

The English language will be used for all communications, the contractual terms and conditions, and any information we are required to supply to You, before and during the duration of the contract and this agreement shall be subject to English Law.

Issue of this Terms of Business Agreement indicates that we have designated you as a Commercial Customer ie. that your insurance requirements are in relation to a business enterprise.

The Financial Conduct Authority is the independent watchdog that regulates financial services. Voli Limited is authorised and regulated by the Financial Conduct Authority for insurance distribution activities and as a Credit Broker. Our Financial Services Register number is 1015906. Check our status at https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

We are an independent insurance intermediary, who acts on our customers' behalf in arranging insurance, including: assessing Your insurance needs and Personally Recommending policies suitable for You; arranging Your insurance cover with insurers to meet Your requirements; and helping You with any ongoing changes You have to make.

Data Protection & Privacy Statement

We are a data controller and our data protection officer is Oliver Kingston.

We act as Your agent and will collect data, including personal information and risk details, solely to enable us to obtain and provide insurance quotations, arrange and administer Your insurance. Data collected by us is contractual, and for Our legitimate business interests as an insurance broker and We will be unable to offer any quotation or insurance if You refuse to provide certain personal data, including health, financial and criminal records data which is collected under the lawful basis of public interest, where these would affect the provision of cover and/or performance of insurance contracts.

Your information will be held securely by us and shared with insurers, and anyone else involved in the normal course of arranging and administering Your insurance which could include reputable providers outside the EU, to enable them to provide accurate terms and we/they will also obtain data about You and Your insurance history from various insurance anti-fraud databases, such as the Claims and Underwriting Exchange (CUE) as well as publicly available websites and 'soft checks' with credit referencing agencies, which will not affect your credit rating.

We will not give anyone else any personal information except on Your instructions or authority, or where We are required to do so by law, or by virtue of Our regulatory requirements. Information about you and your insurance will be held while you are a client and for various periods thereafter, as fully detailed in our Privacy Policy, due to our legal, regulatory, and legitimate business obligations, particularly for liability insurances. Under the Data Protection Act data subjects have the right to see, and correct, personal information about them that we hold. Please refer to our full Privacy Policy for detailed information on data retention and your rights, or write to our data protection officer at our usual office address if you wish to exercise your rights or have a complaint about our use of your data.

Payment Options

We primarily accept online payment by credit/debit cards.

You may be able to spread Your payments through a credit scheme, which we have arranged with an established insurance premium finance provider. We do not offer any other payment options.

Rates and acceptance may be subject to a full credit check. We will give You full information about Your payment options and the appropriate finance agreement will be detailed during the purchase process.

Under the terms of our agreements with the Insurance companies with whom we place business, we receive premiums You pay to us as Agent of the Insurer. We do not pay any interest on premiums held by us in the course of arranging and administering Your insurance.

Our Fees & Charges

We usually receive a commission from the insurer which is taken from the amount You pay us, Where you pay on credit we will also receive commission from the premium finance provider and, in addition, we also make the following charges to cover the administration of Your insurance:

We may also make additional charges specific to the arrangement & servicing of certain policies, but these will always be advised to You in advance. Prior to the conclusion of each insurance contract, or upon renewal, We will remind You of Your right to be advised of the level of commission which We receive from underwriters. You are entitled, at any time, to request information regarding any commission which We may have received as a result of placing Your insurance business. Where we may receive additional remuneration based on the volume or profitability of our account with an insurer we will advise You of this.

How to make a complaint

Our aim is to provide a first-class service, however, if You wish to register a complaint, please contact Us by writing to

FAO Complaints Manager
Voli Limited
2nd Floor Northgate House
Upper Borough Walls
Bath
BA1 1RG

Or by email at [email protected].

If You cannot settle Your complaint with us, You may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment. The FOS Consumer Helpline is on 0800 023 4567 and their address is: Financial Ombudsman Service, Exchange Tower, London E14 9SR Their website is at: http://www.financial-ombudsman.org.uk/

The Financial Services Compensation Scheme (FSCS)

We are covered by the Financial Services Compensation Scheme (FSCS). For commercial customers with less than £1m turnover, insurance advising and arranging is covered for 90% of the claim, without an upper limit. For compulsory insurances (e.g. third-party motor insurance and employers' liability insurance), insurance advising and arranging is covered for 100% of the claim, without an upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Premium Finance Facilities

We are a credit broker, not a lender. We may use insurance and finance providers who will conduct a full credit check and share Your payment record with other lenders, all of which will be recorded on Your credit record. Please advise us if You do NOT consent to a full credit check being undertaken and you require premium finance, however this may affect our ability to offer instalment facilities to You.

In relation to the provision of credit, we offer only the facilities provided by Insurers, or those of Close Brothers Premium Finance from whom we may receive a commission. Where a choice of providers is available, which could include instalment facilities provided by your insurer, we will explain the reason for our selection on any credit product offered.

Please Note: Your policy cover will cease if You fail to keep up payments on an instalment agreement or premium finance facility related to it and Your credit rating may be affected. In entering into a credit agreement to pay Your insurance premium, You give the finance provider the legal Right to cancel Your insurance policy on Your behalf in the event that You default on the loan, and offset any refunded premium against the outstanding amount owed to them. This means that if You default on Your payment terms and the finance provider requests that we cancel Your policy, we will do so as Your agent.

Your Responsibility to Provide Information

You have a duty under the Insurance Act 2015 to make a fair presentation of the risk to insurers. This duty applies when you take out your insurance cover, throughout the life of your policy, and when you renew your insurance. This duty includes a need for you to undertake a reasonable search for material information which is known, or ought reasonably to be known, by anyone playing a significant role in making business decisions in your business (such as your company’s principals, directors, senior management or shareholders) and staff responsible for arranging or administering your firm’s insurance.

You should advise us of any particular concerns which led you to seek insurance cover and any special or unusual facts relating to the risk.

You must ensure that all material statements of fact are substantially correct and not misleading, and any material information which is a matter of expectation or belief (e.g. an estimate or forecast) is provided in good faith.

Failure to disclose any material information or change in circumstances to your insurers/us which could influence the cost, or their/our decision to accept your insurance, could mean that your policy could be invalidated or cancelled without refund, or that part or all of a claim may not be paid. ‘Material Information or changes in circumstances’ could include your inability to comply with any conditions or warranties applicable to your policy, which should be notified to us immediately.

`Material statements’ and ‘material information’ are information which could influence the judgement of a prudent insurer in determining whether to take on a risk and on what terms.

Sums Insured, Indemnity Limits & Claims Notification

You will be responsible for ensuring that all sums insured and indemnity limits are adequate for the cover requested.

Average: In the event of under-insurance, Insurers may reduce the amount of any claim settlement in the same proportion as the sum insured bears to the total value of the insured items.

Contract Works: The estimated original value of the works prior to commencement must not exceed the cover value selected. If the works exceed the cover value selected, the works won’t be covered.

Reporting Claims: All incidents which could potentially lead to a claim must be reported as soon as practicable, within 14 days and in accordance with any conditions contained in your policy. Your insurer's claims contact information is shown on your policy schedule.

Your Right to Cancel

This agreement will remain in force unless cancelled by either party in accordance with the terms below or You have no insurance business placed through Us.

You may cancel the agreement at any time, subject to notification in writing to our usual office address. In the event of cancellation, We shall be entitled to retain any commissions and fees earned prior to the date of cessation of the agreement in full. We have the right to cancel this agreement subject to one month notice in writing to Your last notified address.